Refund Policy:
All sales are NON-REFUNDABLE. Undelivered wines cannot be credited, returned, or reshipped because we aren’t able to guarantee the wine’s quality once it leaves our warehouse. We are unable to accept returned wine for any reason, this includes orders placed in error.
Shipping Policy:
We process all orders within 3 business days but we’re always working to get your wine to you as quickly as possible! Monaé Wines does not ship on major holidays or weekends. Additionally, in cases of extreme weather conditions, Monaé Wines reserves the right to delay the release of shipments to ensure the highest quality of products at the time of arrival. UPS Ground is Monae Wines carrier of choice. Ground shipping is provided by UPS Ground at current market rates. *Note – If the customer selects UPS Air as his or her carrier, the customer pays all shipping charges, regardless of his or her wine club membership or purchase amount.
Tracking:
Once your order has been processed you will be emailed a tracking notification! Want real-time delivery udpates? We highly recommend that you enroll in the USPS Delivery Manager program, which is free for tracking your package.
Extreme Weather:
Extreme heat or cold can damage wines in transit. During the summer months, we strongly urge you to add a cold pack to your shipment(s) as we will not refund or replace wines that were damaged due to heat if no cold pack was added to your order.
Age Verification:
By placing an order with us you are stating that you are 21 years of age and that the recipient of the order is also 21 years of age. We require our shipping carrier to add the Adult Signature option, resulting in the carrier verifying the age of the recipient when the package is delivered.
Receiving a Shipment:
If the recipient of the wine will not be at home during regular business hours, we highly recommend sending the order to a commercial or business address where the package can be received and signed for. Orders containing alcohol should not be left on a doorstep, or sent to a P.O. Box. If no one is available for delivery, one additional attempt will generally be made. If the package is not signed for and received, and is subsequently returned to us.
Contact Information:
Email: [email protected]